The First Headline About Festive Fleet

When deciding to leave a then-11-person organization for a Fortune 50 Company, I was most excited to see what an organization of that caliber could accomplish. What impact they could have on the communities they’re in.

I’ve been lucky to dive into that first hand, in my first quarter with Comcast, by being the Twin Cities Region lead for Festive Fleet. While I’m a woman of words, I’d rather show you just what Festive Fleet is:

Festive Fleet has given me the opportunity to empower a team of technicians and support staff to embrace the impact they’re capable of. We leverage the relationships they are building in homes every day, and asked them to nominate deserving customers for a special gift.

These are customers who are financially struggling, suffering from a loss in the family, encountering a difficult time, creating a pleasant experience for technicians in their home, or unfortunately having an unpleasant experience with Comcast.

Customers aren’t asking for these gifts, or reaching out to us with these stories. These stories are discovered by the Technician’s time in the home, and their ability to be there as a person, for a person, rather than completing a job for a customer and leaving.

I could talk for hours about the stories I read while choosing the 35 customers from the Twin Cities area to receive gifts. 

The only issue is, no one knows we do this.

While I was interviewing for Comcast, I didn’t think of Festive Fleet. I thought of many of the headlines that are probably racing through your mind now.

I decided to set up Google Alerts for Comcast so I could learn the company, but also keep tabs on the outside impression. I still read it everyday; it’s not always the most uplifting email, especially recently.

Today's Update, 12/18

But when I was about a week into my new role at Comcast, it was a different headline that made me pause. One from the Region VP down the hall, who I now often talk to while making coffee.

Screen Shot 2017-12-18 at 9.36.30 PM
Also new to his role in the Twin Cities Region, I was excited to see we were the first to admit where we have gone wrong, and also the first to bet on this team.

I have no desire to have my point of view outweigh these other headlines, rather I hope to capture the side of Comcast that no one hears about- the family that always puts the customer first.

Like peeling layers of an onion, I keep discovering new programs available to employees and customers, and new coworkers to connect with.

I was inspired by Internet Essentials, which offers low-cost Internet service, discounted computer equipment, and free digital literacy training to families with children in the National School Lunch Program. This was then expanded to eligible seniors and community college students in limited markets.

It’s solutions like these that motivate me to find creative solutions, because this fast-paced industry doesn’t allow time to say the words, “This is the way it’s always been done.”

Still, Comcast isn’t perfect. It’s a work in progress, an organization embracing new practices and priorities, and ensuring that cascades down to every single individual. And outside of an 11-person organization, there will be customer experiences and decisions that are out of my control. That’s difficult for a scrappy mind to accept.

So instead of being on the sidelines, I’ve used my scrappiness to make the Twin Cities Region close-knit and I’ve seen how this 159,000 person organization can still build partnerships across departments and regions. I’ve learned from collaborative leaders who are focused on a bigger picture that’s rooted in customer experience.

I’ve shared my experiences with others, and no longer hesitate when saying, “I’m a Marketing Specialist at Comcast” as I did my first week. Whatever reaction that brings, it’s just another opportunity to share why I am so proud to say #IAmComcast.  

 

 

Advertisements

Scrappy Sings a New Tune

“Scrappy is being the first Marketing role in an organization, at your first job: I am the Marketing Coordinator at Work Effects, a business consulting company located in Downtown Minneapolis. I am focused on public relations, creating marketing materials, and running our website. Trial and error is basically built into my job description, and that’s what I love about it.” This was the first bullet point of my About page. Until about 5 minutes ago.

In August, I moved into my new condo, started a new job, and changed my entire teaching schedule. I had a really good answer when people asked, “So, whats new?”

IMG-3502
My new favorite view of Minneapolis

 

When life is moving so fast, the hardest thing to do can be slowing down. Let alone slow down long enough to write, and that’s why we’re all here for a 3 month delayed update. Luckily, I did take many conscious moments to process this transition, and stay present as I watched all that was familiar be put into a jar and given a good shake.

With this shake up came the release of some pieces of my identity, as I tried on a new look for size. Deleting the paragraph above made me pause. Removing myself from the Work Effects website- a site I had designed, wrote, and maintained- made me pause. Pressing send on my first mortgage payment made me pause.

IMG-3576.JPG
And I’m so glad it did.

When I redesigned my blog to be S is for Scrappy, it was inspired by a thought to reclaim my confidence in myself at my making-it-up-as-I-go-along job. Scrappy is not having all the answers but charging ahead anyway, it’s playing 6 different roles within one day, it’s about making confidence contagious.

Just over 90 days ago, I left my 11-person company for the very similar Fortune 50 Comcast NBCUniversal and gained 159,000 coworkers.

Those 90 days have been pretty scrappy. I didn’t question whether to take part in the labor day potluck/cooking competition, and promoted my Panzanella salad to anyone who would listen, including the VP of Sales and Marketing.

The appetizer gold trophy went to “the newest Comcaster,” and will forever stand out in my mind as a moment where I remember thinking, I feel at home.

Scrappy is being brought in on the tail-end of a project, but leading set design and answering probably too many questions with “trust me, I can see it in my head.”

IMG-3984
The set of our live broadcast for the finale of a Talladega Nights themed sales incentive

Scrappy is adopting a mantra of “what if we made it fun?” the first time in a corporate setting. Good news- that mindset is contagious, and effective.

Recently, I’ve been in a few conversations of friends who feel stuck in their jobs, and it’s made my recognize how truly significant this journey has been. I could have never guessed that my path had this in store. I would have never imagined I was exactly where I needed to be; gaining the experience I’d be able to speak to during a phone interview with a recruiter in Denver. That something about my scrappy mix of specialities would be the perfect fit for a thriving sales and marketing team at Comcast’s Twin Cities Region office.

You are exactly where you need to be. Something I don’t get to speak to as often is how the Om tattoo on my back captures that sentiment. “Om” has three syllables, and it represents the three stages of any experience, situation, and life- beginning, middle, and end.34550

When you are in the middle of anything- good or bad- it’s difficult to picture that ceasing to exist. This is why the bad times in our life stick out so distinctly, the seconds crawl by with no end in sight. But everything is temporary.

As I enjoy beginning this new stage, I must recognize that it will shift, grow, and change. Rather than half-heartedly enjoying this moment with the caveat of “but nothing stays perfect,” I am diving in with a present mind and full heart to allow this stage to be as glorious as it wants to be. So that the joy, beauty, and discoveries of this stage do not go unrecognized. So that I pause.

This seemingly ordinary weekend was filled with all of my favorite things- yoga, time outside with Maya and Brandon, teaching, hosting friends and family, Alpha Gam- and it made me realize how extraordinary this life I created is. 

IMG_4707

Nigerian Cuisine and Why I’m Grateful for Foodie Friends

 

“Are you cooking?!” My manager interjected with concern and horror all over his face. So much faith in me.

I confirmed I absolutely was, and continued to explain that this group of adventurous friends has shaped me, and pushes me to continue growing. I’m grateful and excited to try something new with them again tonight. I also asked everyone to cross their fingers it all turns out.

This crew, or my Romies as we like to say, gets together about once a month and recently we transitioned that into a cultural dinner party. Because that’s how all 20-something’s have fun.

Emily kicked us off by teaching us how to make sushi (because she loves to make and eat sushi) and we rebranded that evening into a getting a taste of her Japanese roots. Clearly, we had to run with this.

Tamara followed, with Serbian delicacies often reserved for Christmas, which happened to be completely vegetarian. Their willingness to cater to my pescetarian diet is probably why we’re such great friends.

 

That meal included a cheese pie topped with greek yogurt and apple sauce, a chickpea and bean dish, and dessert of baklava and honey pie. All of these dishes had real Serbian names but due to our Italian tradition of drinking lots of vino, I don’t remember what they’re called.

Next, it was my time to shine. Allison is on deck with an Armenian dinner, so I was kind of dreading coming up with a vegetarian English/German menu, which is basically an oxymoron.

And then it occurred to me, my cultural dinner could be inspired by the roots my family has chosen- African. Advice from my dad and some in-depth googling brought me to our Nigerian menu.

IMG_4621

Peanut Soup

My loose interpretation of the recipe above included:

  • 1 tsp peanut oil
  • 1 onion diced
  • 2 garlic cloves
  • 2 tsp ginger
  • 1 ½ lbs sweet potatoes chopped
  • 6 cups vegetable broth
  • 1 can diced tomatoes, un-drained
  • 1/2- 3/4 cup chunky peanut butter
  • 1 Tbsp tomato paste
  • ¼ -½ tsp cayenne (I personally did probably 6 shakes of this)
  • 1 package chopped frozen spinach (defrosted and cooked)
  • ½-1 tsp salt

In a 4 quart soup pot, heat the peanut oil. Add the onion, garlic, ginger, and diced sweet potatoes. Sauté over medium heat until soft, 5-7 min.

img_4600.jpg
Greetings from my sous chef!

Add the broth, tomatoes with juice, peanut butter, tomato paste, and cayenne. Stir to combine and bring the mixture to a simmer.

Simmer the soup, covered, over medium-low heat for 10 min. Using a potato masher, roughly mash the soup to break up the potatoes. (You are still looking to have some chunks, so a coarse mash is all you need.) Add the greens and simmer uncovered for 5 min.

Jollof Rice, a recipe I actually followed for once! I added chopped sauteed shrimp.

Tamara brought something similar to samoas from the always wonderful Minneapolis-based Afro Deli. Allison nailed her dessert responsibilities with this banana cake that I’m still dreaming of:

IMG_4622

And those cute African placemats? Those would be courtesy of my adventurous grandparents. It’s amazing to think that such a special Friday night in my Minneapolis home was inspired, created, and built by a couple, grandparents, and a single woman immigrating from Serbia, Armenia, and Japan; and a family in Wisconsin deciding to moving to Africa with their dogs could be exciting.

It’s creating traditions like these that keep those stories part of us, and remind us how much we have to be grateful for.