The First Headline About Festive Fleet

When deciding to leave a then-11-person organization for a Fortune 50 Company, I was most excited to see what an organization of that caliber could accomplish. What impact they could have on the communities they’re in.

I’ve been lucky to dive into that first hand, in my first quarter with Comcast, by being the Twin Cities Region lead for Festive Fleet. While I’m a woman of words, I’d rather show you just what Festive Fleet is:

Festive Fleet has given me the opportunity to empower a team of technicians and support staff to embrace the impact they’re capable of. We leverage the relationships they are building in homes every day, and asked them to nominate deserving customers for a special gift.

These are customers who are financially struggling, suffering from a loss in the family, encountering a difficult time, creating a pleasant experience for technicians in their home, or unfortunately having an unpleasant experience with Comcast.

Customers aren’t asking for these gifts, or reaching out to us with these stories. These stories are discovered by the Technician’s time in the home, and their ability to be there as a person, for a person, rather than completing a job for a customer and leaving.

I could talk for hours about the stories I read while choosing the 35 customers from the Twin Cities area to receive gifts. 

The only issue is, no one knows we do this.

While I was interviewing for Comcast, I didn’t think of Festive Fleet. I thought of many of the headlines that are probably racing through your mind now.

I decided to set up Google Alerts for Comcast so I could learn the company, but also keep tabs on the outside impression. I still read it everyday; it’s not always the most uplifting email, especially recently.

Today's Update, 12/18

But when I was about a week into my new role at Comcast, it was a different headline that made me pause. One from the Region VP down the hall, who I now often talk to while making coffee.

Screen Shot 2017-12-18 at 9.36.30 PM
Also new to his role in the Twin Cities Region, I was excited to see we were the first to admit where we have gone wrong, and also the first to bet on this team.

I have no desire to have my point of view outweigh these other headlines, rather I hope to capture the side of Comcast that no one hears about- the family that always puts the customer first.

Like peeling layers of an onion, I keep discovering new programs available to employees and customers, and new coworkers to connect with.

I was inspired by Internet Essentials, which offers low-cost Internet service, discounted computer equipment, and free digital literacy training to families with children in the National School Lunch Program. This was then expanded to eligible seniors and community college students in limited markets.

It’s solutions like these that motivate me to find creative solutions, because this fast-paced industry doesn’t allow time to say the words, “This is the way it’s always been done.”

Still, Comcast isn’t perfect. It’s a work in progress, an organization embracing new practices and priorities, and ensuring that cascades down to every single individual. And outside of an 11-person organization, there will be customer experiences and decisions that are out of my control. That’s difficult for a scrappy mind to accept.

So instead of being on the sidelines, I’ve used my scrappiness to make the Twin Cities Region close-knit and I’ve seen how this 159,000 person organization can still build partnerships across departments and regions. I’ve learned from collaborative leaders who are focused on a bigger picture that’s rooted in customer experience.

I’ve shared my experiences with others, and no longer hesitate when saying, “I’m a Marketing Specialist at Comcast” as I did my first week. Whatever reaction that brings, it’s just another opportunity to share why I am so proud to say #IAmComcast.  

 

 

Advertisements

Scrappy Sings a New Tune

“Scrappy is being the first Marketing role in an organization, at your first job: I am the Marketing Coordinator at Work Effects, a business consulting company located in Downtown Minneapolis. I am focused on public relations, creating marketing materials, and running our website. Trial and error is basically built into my job description, and that’s what I love about it.” This was the first bullet point of my About page. Until about 5 minutes ago.

In August, I moved into my new condo, started a new job, and changed my entire teaching schedule. I had a really good answer when people asked, “So, whats new?”

IMG-3502
My new favorite view of Minneapolis

 

When life is moving so fast, the hardest thing to do can be slowing down. Let alone slow down long enough to write, and that’s why we’re all here for a 3 month delayed update. Luckily, I did take many conscious moments to process this transition, and stay present as I watched all that was familiar be put into a jar and given a good shake.

With this shake up came the release of some pieces of my identity, as I tried on a new look for size. Deleting the paragraph above made me pause. Removing myself from the Work Effects website- a site I had designed, wrote, and maintained- made me pause. Pressing send on my first mortgage payment made me pause.

IMG-3576.JPG
And I’m so glad it did.

When I redesigned my blog to be S is for Scrappy, it was inspired by a thought to reclaim my confidence in myself at my making-it-up-as-I-go-along job. Scrappy is not having all the answers but charging ahead anyway, it’s playing 6 different roles within one day, it’s about making confidence contagious.

Just over 90 days ago, I left my 11-person company for the very similar Fortune 50 Comcast NBCUniversal and gained 159,000 coworkers.

Those 90 days have been pretty scrappy. I didn’t question whether to take part in the labor day potluck/cooking competition, and promoted my Panzanella salad to anyone who would listen, including the VP of Sales and Marketing.

The appetizer gold trophy went to “the newest Comcaster,” and will forever stand out in my mind as a moment where I remember thinking, I feel at home.

Scrappy is being brought in on the tail-end of a project, but leading set design and answering probably too many questions with “trust me, I can see it in my head.”

IMG-3984
The set of our live broadcast for the finale of a Talladega Nights themed sales incentive

Scrappy is adopting a mantra of “what if we made it fun?” the first time in a corporate setting. Good news- that mindset is contagious, and effective.

Recently, I’ve been in a few conversations of friends who feel stuck in their jobs, and it’s made my recognize how truly significant this journey has been. I could have never guessed that my path had this in store. I would have never imagined I was exactly where I needed to be; gaining the experience I’d be able to speak to during a phone interview with a recruiter in Denver. That something about my scrappy mix of specialities would be the perfect fit for a thriving sales and marketing team at Comcast’s Twin Cities Region office.

You are exactly where you need to be. Something I don’t get to speak to as often is how the Om tattoo on my back captures that sentiment. “Om” has three syllables, and it represents the three stages of any experience, situation, and life- beginning, middle, and end.34550

When you are in the middle of anything- good or bad- it’s difficult to picture that ceasing to exist. This is why the bad times in our life stick out so distinctly, the seconds crawl by with no end in sight. But everything is temporary.

As I enjoy beginning this new stage, I must recognize that it will shift, grow, and change. Rather than half-heartedly enjoying this moment with the caveat of “but nothing stays perfect,” I am diving in with a present mind and full heart to allow this stage to be as glorious as it wants to be. So that the joy, beauty, and discoveries of this stage do not go unrecognized. So that I pause.

This seemingly ordinary weekend was filled with all of my favorite things- yoga, time outside with Maya and Brandon, teaching, hosting friends and family, Alpha Gam- and it made me realize how extraordinary this life I created is. 

IMG_4707

Here’s to Happy

“I know you like to give gifts you can take part in,” my boyfriend Brandon said to me, as he attempted to guess what I had planned for his birthday. It’s very true. I believe experiences trump all. That’s why I’ve moved away from tangible gifts and given those close to me something we both value more, time.

IMG_3363
Split Rock Lighthouse

Even though birthdays are designed to be focused on the person of celebration, they tend to snowball into elaborate plans including a list of people you “probably should” invite. Think of the last weekend you had where nothing was on the agenda. Somehow, doing exactly what you want becomes a luxury.

It required a complete disregard of FOMO to skip UMN Homecoming and instead take a spontaneous trip to Grand Marais for Brandon’s birthday weekend. But camping without electricity, hiking for hours, and being removed from the noise and motion of the city was far from a downgrade,

We skipped a night of bar hopping, and instead spent an afternoon at Vine Park Brewing making our own craft beer. And instead of leaving it to the experts at Brasa, we opted for a birthday feast that evening was entirely homemade.

Yes, doing things differently has its perks.

When it comes to experiential gifts, there is an element of uncertainty. If I order a present online, I am guaranteed my expectations. Experiences? Rolling with the punches is required.

I was reminded of this this week when Brandon and I returned to the brewery to bottle our beer after it fermented for the last 2 weeks.
IMG_3384
Making the beer on his birthday had been great; we measured the hops for a recipe similar to our favorite IPA, Surly Furious, and while it brewed in stages we had down time to walk around St. Paul (read: and then quickly walk to the bar across the street, sorry Alchemy 365 Challenge).

For the bottling session, we brought Pizza Lucé and sampled our new beer in between cases. With a few beers overflowed, I was continuously demoted from my place in the assembly line, and instead focused my efforts on brainstorming our brewery label branding.

When 6 cases of delicious IPAs were ready to be brought to the car, we realized someone had taken Brandon’s jacket that was hanging on the coat hook. Not great, especially when the pockets included his sunglasses and work ID. This is the punch that comes with experiences. As with any day, it can be hard to overcome the hiccups.

I worried that this would overshadow the entire experience and that the bad taste left in our mouths would overpower that of the IPA. This isn’t the first time I’ve worried about this type of selective memory, because it’s only with intentional choice that positivity is our default. After a quiet car ride home, we made an intentional choice.

The great thing about experiences, is the memories cannot break, get misplaced or stolen. True happiness isn’t tangible, and it comes from people, not things. This choice was the calm after the storm of a stressful morning, of calling strangers to see if they had a coat*, of losing focus on thebeer present moment. And that’s what this beer, all 72 22 ounce bottles**, will be as well.

That’s how I finally landed on the branding for our imaginary brewery, The Gorge, and the new delicious IPA, Lotus. The label is also drawn in my mind, because this is a marketer’s idea of fun. Lotus flowers bloom after rooting and growing in mud; and I believe the best things, experiences, mindsets—and now beers—come from appreciating the work that goes into them.


*Brandon’s coat was found at a nearby bar and returned. HUGE shout out to Vine Park Brewing, Bennett’s Chops and Railhouse, and that Minnesota Nice.

**6 cases of beer is not an exaggeration, if you would like to try Lotus, please holler.

Parents Weekend

Despite the cold winters, most Twin City residents can’t get enough of Minneapolis and St. Paul. As a result, the hipsters in uptown, the professionals power-walking down Nicollet, and even the retirees relaxing on Grand Ave can come off as a bit annoying.

Each year I live here, I become a bigger part of the problem.

This weekend, I was able to host my parents and show them all the reasons they should be drinking the Kool-Aid as well. Interested visitors and proud residents looking for a staycation, here’s a few things from my Thursday-Monday you can’t miss:

1. Find a fair– The Uptown Art Fair was a perfect snapshot of the Twin Cities for my parents to experience. Even though not all the vendors are from Minnesota, the people, abundance of dogs and relaxed atmosphere rang true to the Cities. Even if you’re not an art expert, there’s something to be said for adventuring out of your comfort zone. It’s not too late to fit some culture into your summer, visit the Irish Fair this weekend, take throwbacks to a new level with the Renaissance Festival, mix things up with the Japanese Lighting Lantern Festival, celebrate my favorite fast-food place at the Chipotle Cultivate Festival, or of course, go big at the Minnesota State Fair!

The view from the 5th floor of the Guthrie
The view from the 5th floor of the Guthrie

2. Mill City & St. Anthony Main- Visiting the Stone Arch Bridge is a staple of a stroll in Minneapolis. However, the bookends of the bridge are rarely given as much attention. After we watched some kayakers get lowered down by the lock (new bucket list item) we wandered over to the Mill City Museum and Guthrie Theatre. This area is the place to be Saturday mornings for the farmer’s market, but it was stunning on a Monday afternoon as well. The biking and walking trails are perfect for exercising or enjoying the view of the Mississippi River. On the St. Anthony Main side of the River, enjoy wonderful restaurants, exploring trails and people watching. Farther Northeast, you’ll find my favorite meditation spot- Boom Island Park- perfect for picnics, laying out and bike rides.

3. Party with the whole block– Northeast, my favorite neighborhood, hosted In Cahoots this weekend at the Red Stag. Eight local breweries combined into four teams, each team then collaborated to create a new beer. Attendees of the event voted on the best brew, and a portion of the proceeds went to the winning team’s charity of choice. From the live music, to the people-watching, to our delicious dinner at nearby Gorkha Palace, Northeast did it again.

4. Easy Ride– Available everywhere across the Twin Cities, this self-service bike rental system is perfect for exploring different areas of the cities, while getting some exercise and a true MSP experience. My parents and I biked over to West Bank, looped through campus and rode along the East River Parkway trail- all areas we wouldn’t have had time to see on foot. You can drop the bikes off at any station throughout the city, making it as much of a commitment as you’d like.

5. Drink local– My roommates and I really out-Minneapolised ourselves and biked to the photo 1microbrewery, Dangerous Man. Upon our arrival, we found ourselves in the middle of a Donut Showdown viewing party. The head baker of the downtown shop, Angel Food, was featured on the Cooking Channel show and gathered family and friends at DM for the episode premiere. Although we weren’t aware of this event, by the end of the episode we were personally invested in her success. The evening of community engagement, biking, amazing craft beers, and samples of Angel Food donuts was the Twin Cities in a nutshell. Microbreweries are perfect for small parties, large receptions or networking events; and in case you were worried, your options aren’t limited.

For the record, I love me some St. Paul, but I didn’t venture there this weekend. Luckily, the parents are obligated to visit me throughout senior year, and that wonderful city will be at the top of the to-do list.